BTOE disabling on login

leo.white
Occasional Visitor

BTOE disabling on login

We have an issue where BTOE is enabled on the phone via config on the provisioning server.  BTOE pairs with the computer and works till the user logs in.  Once the user logs in the phone reverts back to BTOE disabled.  Anyone experience this issue?

 

Phone version: 5.6.0

BTOE Version: 3.6

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: BTOE disabling on login

Hello

This is described in the Skype FAQ and caused by inbound provisioning

Replied via a mobile device
----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2