BTOE - VVX phones not pairing

Occasional Advisor

BTOE - VVX phones not pairing

I've read the posts on this topic and they are not useful. I've been running Windows 10 Enterprise with Skype for Business and BToE pairing just fine with my VVX 600.  I upgraded to the latest edition of VVX firmware and my phone will no longer pair with BToE.  Numerous other phones in our office are running the same combination and paring is working fine.  Polycom's troubleshooting steps are very basic and don't resolve the issue.


Has anyone found a genuine solution to this issue.


Note:  Unfortunately, I do not recall the prior firmware version I was using.  I have, however, downgraded one versioni level, but the problem remains.


I appreciate any assistance.

Message 1 of 3
Polycom Employee & Community Manager

Re: BTOE - VVX phones not pairing

Hello CMM,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Regular Advisor

Re: BTOE - VVX phones not pairing

Pleas also include the build number of the Skype for Bussiness and the BToE version you are using.

Thank you.
Message 3 of 3