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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work ( Manual pair works )

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @Karthik D,

welcome to the Polycom Community.

 

I have combined your two post's as you only need one time posting within the community.

 

A couple of questions:

 

  • Has this worked Prior to upgrading to UC Software 5.8.0 / BToE 3.8.0?

  • If yes to the above what was the previous version that worked?

  • Is the Phone connected to the PC via the Phone PC port?


The community's Skype for Business FAQ contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details

 

and

 

Jan 27, 2016 Question:Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details


If this is urgent please raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended
BTOE 3.8 - VVX phone 5.8 - Auto-pair doesnt work ( Manual pair works )

 

When i try to pair the phone via Manual mode, it works well.

HP Recommended

Hello @Karthik D,

welcome to the Polycom Community.

 

I have combined your two post's as you only need one time posting within the community.

 

A couple of questions:

 

  • Has this worked Prior to upgrading to UC Software 5.8.0 / BToE 3.8.0?

  • If yes to the above what was the previous version that worked?

  • Is the Phone connected to the PC via the Phone PC port?


The community's Skype for Business FAQ contains this post here:

Jan 26, 2016 Question:Can I troubleshoot BToE or changes settings ?

Resolution: Please check => here <= for details

 

and

 

Jan 27, 2016 Question:Are there any firewall ports required to be open when using BToE ?

Resolution: Please check => here <= for details


If this is urgent please raise a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.