What could be the issue. Network or Endpoint ????

Anonymous · ‎12-21-2012

Team,

Is this network issue or gatekeeper issue.

I have Polycom RMX 4000(On local lan) , CMA 5000(On local lan) & VBP5300 ST-25 (on Public IP).

All the equipments are interconnected so any EP coming from Public network lands to my RMX via VBP after registering.

Endpoints Polycom HDX 7000 with s/w Release - 3.0.3.1-19040 - On Pulic IP and Aethra VegaproS with s/w 10.2 NATted with Public IP .Both the endpoints are registered via my VBP IP.

Problem which we are facing :

A) Polycom endpoint is not able to call Aethra endpoint by alias name. Vice versa is working fine.

B) When Aethra is calling to Polycom via Alias number, call is establishing fine but Aethra is not reciving the video only audio is received. Polycom is able to see and hear Aethra.

C) Now this is crazy , When Both the end-points are calling on RMX 4000 meeting room. Both Aethra and Polycom are able to send and receive the audio and video.

Above mentioned all the VC calls are made thru Alias.

Anonymous · ‎12-21-2012

Seems network issue,the EP on NAT(behind firewall)is not with the complete firwall ports on for video call

Regards

Yashpal

Anonymous · ‎12-23-2012

hi there,

try upgrading the HDX to 3.0.5 and retest ,

it is sounds like the alias dialing is not supported for the athera EP,

i had same issue with HDX coaling Scopia(radvision) via VBP

Anonymous · ‎12-23-2012

Dear Avi,

If thats the case then , why the alias call is succesfull with RMX 4000 where as Alias calling on the EP is not passing the video on Aethra.

looking forward for your reply

Anonymous · ‎12-23-2012

Have you tried alias dialling from polycom EP to polycom EP only??

Regards

Yashpal

Anonymous · ‎12-25-2012

Yes, we did that and its working fine . no issue audio video.

Anonymous · ‎12-27-2012

Can someone help me on this case ??

SteffenBaierUK · ‎12-27-2012

Hello Shailesh,

As previously mentioned if support is required please work with your Polycom reseller.

Best regards

Steffen Baier

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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Anonymous · ‎12-30-2012

hi ..

as far as i understand looks like the FW in the aethra side is not forwarding the UDP to the correct NAT(if i understood correctly the flow of yours).

any way this are the EP that supports by HDX 3.0.5

\

Aethra Vega X3 ver 12.1.19
Aethra Vega X7 ver 12.1.7

try to upgrae your aethra to folow this chart..

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