Resource Manager and alarm monitoring on endpoints

Occasional Contributor

Resource Manager and alarm monitoring on endpoints

We have recently installed Resource Manager to assist with managing our fleet of 900 plus Polycom endpoints (mix of HDX and RPG).


My query is, can I use RM to monitor the alrams from the endpoints? I am most interested in being alerted when the temperature goes above 60 degrees...


Thanks in advance!

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Polycom Employee & Community Manager

Re: Resource Manager and alarm monitoring on endpoints

Hello @JohnFerro ,


welcome to the Polycom Community.


I am quite sure we had an internal discussion about the temperature and as far as I am aware the temperature is not an alertable point.


If you follow the installation directions you should not have a temperature issue with the codec.


The RPRM has an Alert > Alert Level Settings where you can define thresholds and in addition you can either setup Email alerts by creating and Alert > Remote Alert Profiles which can trigger email and SNMP.


You either then add an Email in Admin > Server Settings > E-mail or enable and download the MIBS from Admin > Server Settings > SNMP Settings


In addition the GroupSeries at least can use SYSLOG and maybe a 3rd party toold can monitor for messages like:


2018-12-12 02:57:00.412 INFO     syssrv: hd[0]: Time: 2018-12-12 02:57:00.955, temp1: 39, temp2: 39


For more details consult the Admin Guide and/or work with your Polycom reseller.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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