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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-17-2015 05:32 AM

HP Recommended

Hello. Can I reset it to factory settings without having access to Web UI?

3 REPLIES 3

‎09-17-2015 05:54 AM

HP Recommended

Hello MrSteel,

welcome to the Polycom Community.

I have moved your post to the right section.

 

The factory reset depends if you can still access the unit via Telnet as shown in this existing post => here <=

 

Another post covering the factory restore is => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-17-2015 10:38 AM

HP Recommended

Hi i can login in to web UI but i cant do anything there, if i do anything i have an error . If i try to telnet none password does not match even those with whom I come шт web UI

Was this reply helpful? Yes No

‎09-17-2015 10:41 AM

HP Recommended

Hello MrSteel,

 

the next step would be to contact your Polycom reseller so they can open a case with Polycom support for you.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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