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- HP Community
- Poly Video Conferencing
- Collaboration & Conferencing Platforms
- RSS 2000 Admin password rejected
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10-29-2013 07:13 AM
Hello all!
When i try login via web interface on our RSS 2000 (software version 1.1.0.001 , i receive message "username or password error, please try again". I tried reset administrator's password to default via rs232 interface, i typed the command "reset password" and received a message "Password has been successfuly reset". But when I try login with default login "Administrator" and password "polycom" i receive error message again. I've tried also whit :
1. User name: administrator, Password: polycom
2. User name: POLYCOM, Password: POLYCOM
Are there any other methods to log into the system?
I will be grateful for any help.
Kind Regards
Alex
Solved! Go to Solution.
Accepted Solutions
01-08-2014 07:48 AM
HiSkySurfer
I've solved
even in the obvious way, the problem was internet explorer,
I created a VM with xp ie5 and password have been accepted
Tnk U
12-11-2013 09:19 PM
Hi
I had a similar problem after trying to update.
I got access to OS RSS via console (KVM).
Analysis of the problems pointed to errors in the execution of the command file update. Update file name was too long and was seen as two lines.
I copied the file with update package on local disk and rename the file by making the name shorter.
Then run the command "upgrade+update_package_file_name"
After successful completion of the upgrade access through web-console was restored
05-28-2014 10:25 PM
Dear AlessandroV!
I had lost ip RSS 2000, then I dont reconnect to it. I try connect cosole port but fail (9600,8bit).
You plesea help me: how connect to rs 232 interface (pin, adapter converter, ...)
Thank so much!
05-28-2014 11:59 PM
Hello gioiktvt,
welcome to the Polycom Community.
I am pretty sure we do not disclose within this official Polycom community how to reset / access the RSS if the Admin Password is lost.
Please contact our support team .
We will remove any post replying to this that will publicly explain how to remove/access if the password is lost or forgotten.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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