Logo

Poly Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

RPRM alert and SNMP with Trio

Ziki
Occasional Contributor
‎05-03-2019 04:34 AM
‎05-03-2019 04:34 AM

RPRM alert and SNMP with Trio

Hi,

 

I’m trying to configure our RPRM to send SNMP trap to our SNMP server when a Trio goes down but I cant view a way to make it work. I have configured our SNMP servers in “Admin > Server Settings > SNMP Settings > Notification setting”, I have configured a profile in “Alert > Remote Alert Profiles” and selected: 

 

Resources Manager Alerts: Warning, Minor, Major, Critical

Send Endpoint Notification Trap: checked

Alert By Device Type: RealPresence Trio Series > Warning, Minor, Major, Critical

 

If I disconnect a Trio, it goes Offline in the Monitor View but no SNMP trap is sent to our SNMP servers and no alert is triggered in RPRM.

 

Can someone help me on this?

 

Resource Manager version: 10.6.0_30

Trio firmware version: 5.8.0.15232

 

Best regards,

 

Cyrille

Message 1 of 3
0 Kudos
Reply
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎05-03-2019 06:39 AM
‎05-03-2019 06:39 AM

Re: RPRM alert and SNMP with Trio

Hello @Ziki ,

 

welcome to the Poly Community.

 

Did you also select an Alert By Device Type or any of the other selections in there?

 

For example Alert By Device Type > RealPresence Trio Series and then the relevant Alarm?

 

In addition within User > Users did you select for the User you are using the Associated Alert Profile and select the Remote Alert Notification Profile?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
0 Kudos
Reply
Ziki
Occasional Contributor
‎05-03-2019 06:52 AM
‎05-03-2019 06:52 AM

Re: RPRM alert and SNMP with Trio

I have also selected Alert By Endpoint and selected the correct endpoint (checked Warning, Minor, Major, Critical) and Alert By Device Type: RealPresence Trio Series > Warning, Minor, Major, Critical.

 

Anyway, I can see this error in the Jserver.log file:

 

<180>1 2019-05-03T13:03:18.614+02:00 xxxxxxxxxx RPRM 2458 Jserver - WARN |||notificationhandler-thread-1|com.polycom.rm.snmp.SnmpService| try to send a trap that is not confine to snmp supported mib configuration with oid: 1.3.6.1.4.1.13885.102.0.152

 

Regarding the email alert, I'm still waiting for the team managing SMTP servers to open relay for the RPRM. So email are not working at the moment but I know why...

 

Best regards,

 

Cyrille

Message 3 of 3
0 Kudos
Reply