Solved: Re: RPRM 10.8 Local Users removed, Log file questi...

AK_Telstra · ‎04-04-2022

Hi all,

we have an RPRM install with local users configured for when LDAP breaks, we noticed a couple of them have disappeared in the last week when LDAP was being spotty and we had to use local user accounts. Some of those users were not able to login and they definitively had local accounts configured as a backup last week, but there is no account in the list for them this morning.

I can't seem to find any info in the Admin guide on which log file has a Delete user event written into it when this occurs. Can anyone tell me which file from the logs to start with? I can find the Login / auth events.

Is there a doc somewhere which shows this? Or can someone please point me in the right direction,

thanks

AK.

Polysaif · ‎04-07-2022

Hello @AK_Telstra

Welcome to the Poly Community.

This would need to come into our support organization.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards,
Saif Khan

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

View solution in original post

Polysaif · ‎04-07-2022

Hello @AK_Telstra

Welcome to the Poly Community.

This would need to come into our support organization.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards,
Saif Khan

Please ensure you always check the FAQ's.

Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.

AK_Telstra · ‎04-12-2022

thanks ill log a fault.

SteffenBaierUK · ‎04-13-2022

Hello @AK_Telstra ,

Welcome to the Poly Community.

Usually, log files are not meant for end-user consumption but if you still want to try check JServer in Debug. As stated by my colleague a real RCA it needs to come into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

janirenaldo · ‎06-13-2022

Thank you for taking the time to read this message.

The purpose of this short overview is to provide a quick overview on how to set up a Poly Clariti Manager, formally known as a RealPresence ResourceManager 10.1 or later, to support Poly Phone provisioning.

SteffenBaierUK · ‎06-13-2022

Hello @janirenaldo

I am unsure why you are answering on a topic that discusses the RPRM / Clarity Manager Log files?

Are you after a guide or are you preparing one?

We already have this in our VoIP FAQ:

Dec 06, 2017 Question: Is there an FAQ for Clariti Manager formally known as RealPresence Resource Manager RPRM to provision Poly or Troubleshoot phones?

Resolution: Please check => here <=

Dec 06, 2017 Question: What could cause heartbeat issues on a Clariti Manager formally known as RealPresence Resource Manager RPRM using Poly phones?

Resolution: Please check => here <=

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

RPRM 10.8 Local Users removed, Log file question

RPRM 10.8 Local Users removed, Log file question

Re: RPRM 10.8 Local Users removed, Log file question

Re: RPRM 10.8 Local Users removed, Log file question

Re: RPRM 10.8 Local Users removed, Log file question

Re: RPRM 10.8 Local Users removed, Log file question

Re: RPRM 10.8 Local Users removed, Log file question

Re: RPRM 10.8 Local Users removed, Log file question