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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-28-2013 01:07 AM

HP Recommended

I discovered an issue when making a conference call between HDX6000 na HDX7000 (via SIP) through DMA 7000 (ver. 5.0), when the encryption setting on the RMX Conference profile is set to Encrypt All. The conferene is created successfully through RMX2000, neighter of the endpoints can connect to RMX4000. Both conference profiles are the same, the system configuration is the same on both RMXs. 

 

Any ideas what might cause the call to drop on RMX4000?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-28-2013 04:37 AM

HP Recommended

DMA 7000 - ver. 5.0.1_Build_4

RMX 2000 - ver. 7.7.0.158

RMX 4000 - ver. 7.7.0.158

HDX 6000 HD - HF - 3.0.3.1_19-19068

HDX 7000 HD - Release - 3.0.5-22695

View solution in original post

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8 REPLIES 8

‎01-28-2013 02:39 AM

HP Recommended

Chack the encription setting on HDX end

 

 

Regards

 

Yashpal

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‎01-28-2013 03:11 AM

HP Recommended

The settings on the HDX are to use encryption "When Available". I found something that might be the cause, but I have no idea, why it is occurring. The DMA is changing the port from 5061 to 5060 when it sends it to the RMX 4000 and this is causing the RMX to return forbidden. But why is it changing the port when sending to 4000 and not when sending to 2000? In the MCU settings of the DMA both RMX have the same settings applied...  

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‎01-28-2013 03:43 AM

HP Recommended

Hello KirilSharkov,

welcome to the Polycom Community.

It always adds value to a post to include the Software Versions of the devices involved in the setup.

 

Above will allow anyone reading the post to cross reference against release notes to verify if issues are known and fixed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-28-2013 04:05 AM

HP Recommended

Kiril,

 

Could you please provide us with the S/W revision as it is shown by HDX System Information, e.g. Release - x.x....-xxxx

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‎01-28-2013 04:37 AM

HP Recommended

DMA 7000 - ver. 5.0.1_Build_4

RMX 2000 - ver. 7.7.0.158

RMX 4000 - ver. 7.7.0.158

HDX 6000 HD - HF - 3.0.3.1_19-19068

HDX 7000 HD - Release - 3.0.5-22695

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‎01-29-2013 08:41 AM

HP Recommended

problem solved. 

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‎01-29-2013 09:02 AM

HP Recommended

Hello Kiril,

 

in order to benefit others would you mind sharing your solution?

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎01-30-2013 12:08 AM

HP Recommended

Even though the RMX was added manually  to the DMA and the SIP Servers Menu in the in the IP/Network settings of the RMX was set to OFF, the transport option below was set to UDP, not TLS... 🙂 That was it. The interesting part was that if set the Conference Profile to encrypt when possible - the endpoints were connnecting normally with encryption, but when the option is encrypt all they wont connect... 🙂

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