Problem access on CMA 4000 - flash player stopped

Occasional Contributor

Problem access on CMA 4000 - flash player stopped

Hi everyone. I have a problem for accessing the dashboard of the CMA 4000, since 2021 the use of the flash player has been suspended and since the dashboard of the device bears the socker in question I can no longer manage it. Can you tell me how to solve the problem? thank you so much
Message 1 of 3
Polycom Employee & Community Manager

Re: Problem access on CMA 4000 - flash player stopped

Hello @sparviero799 ,


Welcome back to the Poly Community.

CMA is end of life for a while now so I can only suggest to upgrade to a current solution like RPRM or PDMS-E or even Lens.


Other people found the same issue and posted >here<

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Frequent Advisor

Re: Problem access on CMA 4000 - flash player stopped

We had the same issue with one of our RPAD's that was scheduled for upgrade and we didn't get to it on-time. A cheat for getting access back into the interface is the change the date on your computer clock. We rolled a PC back to a date in November and we were able to load flash again. Not a great long term solution but it allowed us to get access to the interface to run the upgrade.


Michael J. Levesque, PCVE
Message 3 of 3