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Polycom RSS 4000 filesystem error

DFresh
Occasional Contributor
‎02-07-2019 11:57 AM
‎02-07-2019 11:57 AM

Polycom RSS 4000 filesystem error

Hello,

 

I have an Polycom RSS 4000 device that went through a power failure and is now unable to boot with "Error 16: Inconsistent Filesystem Stucture". I know the product is EOL and support was turned over to Harman, but since we're unable to get support I'm hoping someone might be able to share the root credentials. At the grub screen I hit 'p' to get to the prompt and it asks for a password, but nothing I've tried works. I'm thinking there's a decent chance just running an fsck could get it booting again. I'm open to all suggestions. Thanks

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MikeB
Polycom Employee
Polycom Employee
‎02-07-2019 12:34 PM
‎02-07-2019 12:34 PM

Re: Polycom RSS 4000 filesystem error

You're taking me way back with this one.  :)

 

I have attached a document that explains how to put the RSS4000 into Rescue Mode. It's an old document and was originally written for version 6. The pictures don't show a File System Check option but if you are running version 8.x on your system then the option should be there.

 

Give it a shot and let me know how it works out for you.

 

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
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Ramdas Kedari
Occasional Advisor
‎02-12-2019 05:34 AM
‎02-12-2019 05:34 AM

Polycom RSS 4000 -back end system services not ready error after resetting the Web access password

I am facing error message that backend system service not ready error Polycom RSS 4000 system .

Actualy We forgot the System web access Loging Password ,to recover the password we take telnet access of the system and reset the password.

 

after that we got web Access to the system but while accessing MANAGE RSS link and entering Login ID and password it gives error message that backend system services not ready.

due to above error we can't access the system setting.

 

Can you please help me.

@DFresh wrote:

Hello,

 

I have an Polycom RSS 4000 device that went through a power failure and is now unable to boot with "Error 16: Inconsistent Filesystem Stucture". I know the product is EOL and support was turned over to Harman, but since we're unable to get support I'm hoping someone might be able to share the root credentials. At the grub screen I hit 'p' to get to the prompt and it asks for a password, but nothing I've tried works. I'm thinking there's a decent chance just running an fsck could get it booting again. I'm open to all suggestions. Thanks

 

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