Solved: Re: Polycom Capture Server restor

ali4yaqubi · ‎07-27-2016

Hello,

I want to restor as defult (factory reset) my polycom realpresence capture server, would you please tell me how to restor it?

Thanks and looking forward to hear from you.

Ali

SteffenBaierUK · ‎07-28-2016

Hello ali4yaqubi,

is this in regards to your other post => here <= ?

I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?

The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:

You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.

Follow the above and remove the USB stick once done.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎07-28-2016

Hello ali4yaqubi,

is this in regards to your other post => here <= ?

I had originally advised you to contact your Polycom reseller when you contacted me via PM. Have you yet done this ?

The Polycom® RealPresence® Capture Server - Appliance Edition User’s Guide hosted on our Support Page explains:

You basically need to power off the Unit and insert an empty NTFS formatted USB stick and then power the unit back on.

Follow the above and remove the USB stick once done.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

ali4yaqubi · ‎08-03-2016

Hello Steffen,

Thanks for your kind information.