Re: Lost password recovery on RPRM

Rtsin · ‎06-16-2017

Hi experts, One of my customers lost his admin account password of RPRM 8.0 installed on DualManager. Unfortunately no user else was granted admin rights. Is there any possibility to regain the admin right on that running machine? Customer has no backup machines and not willing to return it for repair. Any comments will be highly appreciated. BR, Rick

SteffenBaierUK · ‎06-16-2017

Hello Rtsin,

welcome back to the Polycom Community.

If you are an official Polycom partner you should have access to our ASK Polycom database.

There are two articles as an example => here <= or => here <= that describe this.

If you are not a Polycom Partner please contact a Polycom Partner or Polycom support.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Rtsin · ‎06-25-2017

Hi Steffen, thanks for your response. I cannot navigate to the post using the hyperlink you provided...seems that I don't have the right...so I went to my PGS engineer who has an entry with @polycom.com but he cannot access the article also. Please advice if the articles you mentioned have other entries available, either on internet or on the corporate web. Thank you.

SteffenBaierUK · ‎06-26-2017

Hello Rtsin,

Your PGS contact can utilize the search functionality or simply contact me internally if they are unable to find this.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Rtsin · ‎07-15-2017

Hi Steffen, if possible please help me check the privilege setting on the 2 articles you mentioned because no one I know can really view them. I visited Polycom China, went to all SEs and PGS engineers I know but all of them got the prompting "You are not authorized to view this Document. " while attempting to visit the link you provided. I think there must be some problem happened, will you please help checking this?