Issue Capture server Media Suite

Marco A. Hdez.
Occasional Visitor

Issue Capture server Media Suite

Polycom Capture Server model VRSS500-6 does not start, I can watch the monitor that the disks are fine but when you want to Boot is not possible to find anything. When trying to enter the BIOS to be able to boot to USB it asks for a password, which I have tried with POLYCOM, SUPPORT its N / S and none of them accept me.
Some idea ??

Occasional Visitor

Re: Issue Capture server Media Suite

I got the same problem...

that password only polycom have it...

Message 2 of 3
Polycom Employee & Community Manager

Re: Issue Capture server Media Suite

Hello @Nelson  ,


Welcome to the Poly Community.

Please contact our support organization via your Poly reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 3