Not knowing your currently used software Version I simply post a link to the latest 11.12.6 VBP Configuration guide from our Polycom support page => here <=
The pre-requisite for any certificate are (source page 96):
A file must be in Base64, PEM-encoded format and have the file extension, ".pem".
You will need both a certificate and a private key and may need to contact your certificate issuer for further support.
The community's VoIP => FAQ <= contains this post here:
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's