H.323 calls failed through DMA EDGE to public VMR

[Anonymous]

Hello.

 I have no idea what is wrong. 

DMA Core

DMA EDGE

RMX 800VE

HDX codecs

Try to connect to public VMR on CISCO Codian from Provisioned HDX codec. 

SIP call passed. Dial -  40000@public_domain

H323 call failed. Dial -  public_ip##40000

Is it correct dial format for H323 or not?

[Anonymous]

Hi @denis_pr

Welcome to the Poly community!

This requires deeper investigation and log analysis so I would recommend raising a case with Poly support team by visiting this page . 

https://support.poly.com/support/s/create-a-case

Need to check the Dial plan and call flow event at DMA core and edge . 

H.323 call format is correct . 

public IP ##VMR ID

Best Regards,
Ashish Naruka

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

[Anonymous]

Hello.

DIalPlan for public H323.

DMA Core:

 - resolve to external gatekeeper (to DMA Edge)

- resolve ro external ip address 

- resolve to ip address

DMA Edge:

 - resolve to external gatekeeper (to DMA Core)

- resolve ro external ip address 

- resolve to ip address

h323 nubmer - public_ip##40000

In call log i see that DMA Core is looking for number 40000 in DMA EDGE and call rejected because there is no any registered endpoint with number 40000. In other words the rule "resolve ro external ip address" on DMA Edge is not correctly working.