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Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

G series 500 and 700 v all the swy up to 5-- Do not report serial number in RPM endpoint report.

 

Bug in RPM or G series ?

 

3 REPLIES 3
HP Recommended

Hello RGR,

welcome back to the Polycom Community.

 

Whilst it seems attractive to utilize "Text" speech in a post I can assure you that our community does not face the same character limitation as Twitter or a SMS.

 

I can therefore only encourage yourself to utilize the full product names as non native English speakers or our community search engine may struggle to understand what you are asking.

 

I am unsure myself what a Real Presence Mobile would have to do with the serial Number of a GroupSeries.

 

Could you therefore kindly restructure your question ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Real Presence Resource Manager-- reports generated do not show G series Polycom codecs' serial numbers

HP Recommended

Hello RGR,

It is always useful to include the currently used Software version of all components as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

I will substitute the "G Series" with the real products name GroupSeries again to enable non native English speakers or our community search engine which may struggle to understand what you are stating.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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