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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello all,

 

Poly exhausted all original 0004F2 and 64167F MAC addresses >here< or >here< and needed to add additional ranges to our new hardware.

 

Therefore new phones with a 48:25:67 or 9C:AD:EF are not recognized by RPRM 10.9 or older and need to manually be added.

 

Poly partners can read about this >here<

 

End Customer should open a support ticket and quote Knova ID 46854 and request a remote session with a Poly support engineer to add the range

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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