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[FAQ] RPRM giving error "Failure message MAC does not belong to poly phone" for newer Poly phones

SteffenBaierUK
Polycom Employee & Community Manager

[FAQ] RPRM giving error "Failure message MAC does not belong to poly phone" for newer Poly phones

Hello all,

 

Poly exhausted all original 0004F2 and 64167F MAC addresses >here< or >here< and needed to add additional ranges to our new hardware.

 

Therefore new phones with a 48:25:67 or 9C:AD:EF are not recognized by RPRM 10.9 or older and need to manually be added.

 

Poly partners can read about this >here<

 

End Customer should open a support ticket and quote Knova ID 46854 and request a remote session with a Poly support engineer to add the range

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections