Hello all,
Poly exhausted all original 0004F2 and 64167F MAC addresses >here< or >here< and needed to add additional ranges to our new hardware.
Therefore new phones with a 48:25:67 or 9C:AD:EF are not recognized by RPRM 10.9 or older and need to manually be added.
Poly partners can read about this >here<
End Customer should open a support ticket and quote Knova ID 46854 and request a remote session with a Poly support engineer to add the range
----------------
If official support is required please check how to phone or open a case here
----------------
The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
----------------
⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
