• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have a couple of notebooks that have this problem, but until now the only way I found to fix it is reinstalling the hole machine...

 

Here is the problem:

When I try to open the application the Icon near the clock appears, but in the color gray, the main window never show.

No menu is open with right click on the icon, and the only way to close the app is killing the process.

If I reinstall or unistall and install again, the app works fine the first time, but after I close once, the problem is back again.

The attachment show how the icon appears.

 

Any help would be great!

 

Tks!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.