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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎07-25-2013 04:27 AM

HP Recommended

Hi All,

 

We have dell latitude 6400 series in our office primess but some of the users repoted issue that they are not able to use external cmaera while using CMAD software.CMAD software version 5.2.5 working fine with PC but if we upgrade software version to 5.2.3 PC stop communicate with CMAD we have checked PC configuration and it meeting with software requirment.please find detail of systems below:-

 

CMA 4000 server version -6.2.1

CMAD version using -5.2.3

PC Make-Dell Latitude 6400

 

BR

Yash Pal

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-30-2013 12:03 AM

HP Recommended

issue has been resolved after format the PC

 

Thnaks for you support

 

BR

Yash Pal

View solution in original post

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9 REPLIES 9

‎07-25-2013 04:37 AM

HP Recommended

Hello Yashpal,

 

from a support perspective we only support the latest current Version, in this case CMAD 5.2.5

 

You post is a bit confusing as you mention 5.2.3 is not working and 5.2.5 is working.

 

Please simply clarify what version is working and what version is not working:

 

  • Is Version 5.2.3 working on all of your PC's apart from the mentioned DELL PC?
    Yes or No

  • Is Version 5.2.5 working on all of your PC's apart from the mentioned DELL PC?
    Yes or No

 

If they can get the software to work on a specific PC using and older version or newer version then I would suggest just to use this.

 

If the latest Software is not working (again it is unclear from your post) then you will have to report this, as outlined already on multiple occasions in your older post's, via your Polycom reseller.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-25-2013 06:04 AM

HP Recommended
  • Is Version 5.2.3 working on all of your PC's apart from the mentioned DELL PC?
    Yes(we have completly disstribution of DELL PC latitude 6400 series)

  • Is Version 5.2.5 working on all of your PC's apart from the mentioned DELL PC?
    Yes(we have completly disstribution of DELL PC latitude 6400 series)

BR

Yash Pal

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‎07-25-2013 06:26 AM

HP Recommended
According to your reply everything works. This post does not make any sense.
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-25-2013 06:37 AM

HP Recommended

please see my post proprly as i raise issue not with PC with only external camera as updated CMAD version(5.2.3) not recognizing external camera but older CMAD version(5.2.5) working fine with same camera

 

Make of Camera -Logitech

Model -V-UAM37

 

BR

Yash Pal

 

Was this reply helpful? Yes No

‎07-25-2013 09:20 AM

HP Recommended

Hello Yashpal,

 

I still cannot follow you post as you are contradicting yourself.

 

The CMAD 5.2.5 is the latest version, prior to that it was CMAD 5.2.4 and before that CMAD 5.2.3 and so on.

 

So we established that CMAD 5.2.5 is the current latest Software.

 

You then confirmed that both the old 5.2.3 and the new 5.2.5 is working with all your PC's

 

You then claim that the old 5.2.3 does not work with an external camera but the new 5.2.5 does

 

The release notes => here <= do not mention the camera type that you provided to be a supported camera.

 

Could you please kindly explain what version of CMAD works with your external camera and what version does not as I am currently understanding the new 5.2.5 to be working as written above in your latest reply.

 

The correct method of escalation any issues with a currently supported version (CMAD 5.2.5) has been outlined to yourselves.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-25-2013 11:50 PM

HP Recommended

but when we install CMAD version 5.2.5 it always prompts to upgrade version and if we upgrade it give us opetion to upgrade software in version 5.2.3.

 

BR

Yash Pal

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‎07-28-2013 11:51 PM

HP Recommended

Hello Yashpal,

 

what Version is installed on your CMA to provision?

 

Most likely you have only 5.2.3 on your CMA.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎07-29-2013 05:52 AM

HP Recommended

we have not installed any CMA desktop version on provising profille.

 

BR

Yash Pal

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‎07-30-2013 12:03 AM

HP Recommended

issue has been resolved after format the PC

 

Thnaks for you support

 

BR

Yash Pal

Was this reply helpful? Yes No
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