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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

SERVER:

CMA 4000(Route Model)

Software Version 5.5.0ER19

CMAD Shipped Version 5.1.0.0060

 

CLINET:

Mac OS X 10.6.7/Mac OS X 10.6.6

Polycom CMA Desktop MacOS X 5.1.0.2692_1120

 

When CMAD( Using domain user or local user ) Log on the Server ,CMAD shows the informationg:“unable to download user information”,then fail to log on.While  under WIN7,WINXP.it is ok to log on the Server.

 

Two months ago,CMAD could log on the Server in Mac OS X 10.6.6,but now ,it could not.

 

Acorrding to the Release Notes ,CMA can support Mac system(Mac OS X 10.6.7/Mac OS X 10.6.6),so there is anyting wrong about CMA settings? or the other reason cause the problem?

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Drifter,

 

There is a known issue on Mac compatability between CMA-D version 5.1.0 for Mac OS and CMA server version 5.4 or 5.5. We have a hotfix available here, on our support ftp:

 

ftp://ftp.polycomsupport.info/pub/CMAD%20MAC%20Hot%20Fix/PolycomCMADesktopMacOSX5.1.1.5426_1178.dmg....

 

Install that on your Mac OS machines and you should be okay. This code resolves an issue with CMA-D authentication and allows Mac OS users to log into their CMA-D clients once again.

 

This hotfix should be rolled up into the next release of CMA-D software for Mac OS users.

View solution in original post

10 REPLIES 10
HP Recommended

Drifter,

 

There is a known issue on Mac compatability between CMA-D version 5.1.0 for Mac OS and CMA server version 5.4 or 5.5. We have a hotfix available here, on our support ftp:

 

ftp://ftp.polycomsupport.info/pub/CMAD%20MAC%20Hot%20Fix/PolycomCMADesktopMacOSX5.1.1.5426_1178.dmg....

 

Install that on your Mac OS machines and you should be okay. This code resolves an issue with CMA-D authentication and allows Mac OS users to log into their CMA-D clients once again.

 

This hotfix should be rolled up into the next release of CMA-D software for Mac OS users.

HP Recommended

it is helpful ,thanks a lot!

HP Recommended

when installing new Version,local user can log to the CMA 4000 under MAC OS

 

But domain user still can't log to the CMA 4000, CMAD shows  "registering to the gatekeeper"

 

CMAD

 

 

HP Recommended

Drifter,

 

There are some quirks with duplicate CMAD clients from the same computer. If you registered a client from one computer using local credentials and then tried to use domain credentials on the same computer, it does sometimes have issues because there is already a CMAD client with that IP address and alias.

 

Try deleting the record in the endpoint monitor view from your local registration or registering a user on a different computer. If that still does not work, then I would recommend calling in to 1-888-248-4143 and opening a ticket on your CMA so you can work with one of our product specialists to identify your issue.

HP Recommended

The download link provided here doesn't work any longer.  Is an updated version available?

HP Recommended

The file was moved to a lower level directory on the FTP server to make it easier to find, I have updated the above link to point to the correct location:

 

ftp://ftp.polycomsupport.info/pub/CMAD%20MAC%20Hot%20Fix/PolycomCMADesktopMacOSX5.1.1.5426_1178.dmg....

HP Recommended

I am having trouble accessing the patch zip file.  Is this location still live?

HP Recommended

WSU,

 

The path is still valid, but some people have been having issues resolving our DNS lately. Try getting to the FTP server by IP at:

 

ftp://140.242.225.51/

 

And see if that helps.

HP Recommended

Hi Alki,

 

Still, not getting to that file even from the ip (ftp://140.242.225.51/). Can you please provide the full path to it. I have explored it but didn't find the file. Please provide on urgent basis.

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