CMA-D Cannot search GAB - room systems search OK though

[Hants]

CMA-D Cannot search GAB - room systems search OK though, CMA 6.0 & CMA-D 5.2.3

It did work but mysteriously has stopped so someone changed something... but what? User is an AD signed in , not a local account.

[CedricP]

You can try to look at what is the default directory. Maybe someone changed it from "all" to "none".

Or if your CMA-D account is associated to a dull group.

[Bhavesh]

I have similar issue, However, its a new install and Users are local user who can not see any GAB entries  ?

HDXs get GAB entries fine but CMA desktop doesn't get the GAB entries.

[Hants]

Not certain yet but this may have resolved the issue:

Log into CMA as Admin user

Go to Admin / Server Settings / Directory setup

In the Directory page ensure that Include Dynamically Managed devices in the Global Address Book is selected and click update

Guest Book entries should also be enabled