CMA 5000 licensing issue


CMA 5000 licensing issue

In CMA5000 server total license details shown more than 1000 but actually only around 200 CMA-D clients are registered. So it is due to any software bug releted issue or other please clarify.
CMA 5000
Version 5.5.0.ER19
Hardware: Rev A
Note: Please dont suggest for software update. 
Manoj Kumar Ahirwar

Bangalore ( India )
Message 1 of 2
Polycom Employee & Community Manager

Re: CMA 5000 licensing issue

Hello Man,

welcome back to the Polycom Community.

The CMA you are using is running the original GA release v5.5.0 ER019.


Since then various software updates have been released.


I suggest you check against the latest 5.5.0 Patch 5 release notes and consider upgrading your Infrastructure to a supportable version and if the issue still occurs work with your Polycom reseller.


EDIT: 5.5.0 Patch 5 Release notes


  • CMA license count is incorrect because inactive CMAD licenses are not returned to CMA’s pool of available licenses as they should be.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Message 2 of 2