The CMA you are using is running the original GA release v5.5.0 ER019.
Since then various software updates have been released.
I suggest you check against the latest 5.5.0 Patch 5 release notes and consider upgrading your Infrastructure to a supportable version and if the issue still occurs work with your Polycom reseller.
EDIT: 5.5.0 Patch 5 Release notes
CMA license count is incorrect because inactive CMAD licenses are not returned to CMA’s pool of available licenses as they should be.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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