Solved: CMA 4000

VANlili · ‎07-01-2015

Hi all ,

today I have problem with my CMA 4000. I need your quick help: i try to create trace file on my CMA 4000.

Please send my steb by step procedure , how do it

SteffenBaierUK · ‎07-01-2015

Hello VANlili,

welcome back to the Polycom Community.

The CMA Systems Operations guide => here <= state that the Troubleshooting Utilities Dashboard can be utilized to generate and download a network sniffer trace that can help you examine the traffic to and from the CMA system.

You can use generic wireshark trace filters like port 3268 as an example for LDAP in order to not exceed the 50000 Bytes large trace.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎07-01-2015

Hello VANlili,

welcome back to the Polycom Community.

The CMA Systems Operations guide => here <= state that the Troubleshooting Utilities Dashboard can be utilized to generate and download a network sniffer trace that can help you examine the traffic to and from the CMA system.

You can use generic wireshark trace filters like port 3268 as an example for LDAP in order to not exceed the 50000 Bytes large trace.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

VANlili · ‎07-01-2015

Thanks very much, its running good and correct

have a nice day guys

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