Adding phones to PRM

SOLVED
RobbG
Occasional Contributor

Adding phones to PRM

I have noticed that some newer version of the VVX 250 phones can't be added to PRM because the serial numbers are rejected. Can this be fixed by updating the endpoint model definition file? Unfortunately, the latest version of the file on the Poly website (1.9.0) is corrupted. Not sure who to contact to fix this or where to get the file.

 

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SteffenBaierUK
Polycom Employee & Community Manager

Re: Adding phones to PRM

Hello @RobbG ,

 

Welcome to the Poly Community.

 

We are fixing this in the next RPRM update release.

 

End Customers cannot address this and as a workaround, a support ticket needs to be raised to add the new range to the database.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

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Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Adding phones to PRM

Hello @RobbG ,

 

Welcome to the Poly Community.

 

We are fixing this in the next RPRM update release.

 

End Customers cannot address this and as a workaround, a support ticket needs to be raised to add the new range to the database.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 2