Re: Soundstructure VOIP Interface

martinw · ‎08-10-2016

A client of ours has come up with an issue that I cannot answer so I am posting here in the hope someone can.

Simply, they wish to change the thier phones and voice gateways, this includes a number of Soundstructures' with VOIP cards, to use e.164 rather than 4 digit extensions.

Unfortunately, it appears they cannot enter the e.164 address into the VOIP web interface, I quote from an email sent to me by the client:

"We tried to update via the web interface but the + does not appear to be accepted by the web page."

I have attached an image of the web interface to show what and where they are referring to.

SteffenBaierUK · ‎08-10-2016

Hello martinw,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First" within the VoIP section.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections