Polycom Touch control Paired with SoundStructure

Frequent Advisor

Polycom Touch control Paired with SoundStructure


if I paired the Polycom Touch control with SoundStructure , Am I able to control the master volume or the amplifier of the SoundStructure during the video call?


currently the volume control on the codec is not affecting since it is integrated with the SoundStructure, currently the only way to control the volume is from SoundStructure Studio. the customer is looking for a simple/user friendly solution to control the volume during the video call.


kind regards

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Poly Rahul
Polycom Employee & Moderator

Re: Polycom Touch control Paired with SoundStructure

Hello @Ahmed-Shabana 


Greetings from Poly !


I would suggest to open a support case with Poly with all possible details and wiring diagram. Mentioned scenario will take more testing and troubleshooting. 



Best Regards,
Rahul Nautiyal

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