Polycom Audio Conference unit lifespan

Occasional Contributor

Polycom Audio Conference unit lifespan

May I know what are the possible reasons why an Audio Conference unit's lifespan is shortened? Some units will only have a year and the display is already faulty.

Message 1 of 3
Polycom Employee & Community Manager

Re: Polycom Audio Conference unit lifespan

Hello Kelvin,

welcome to the Polycom Community.

Would you be able to tell more details about what Polycom product you are using?


We would expect any of our products to last for many years if they are used within their specification.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Advisor

Re: Polycom Audio Conference unit lifespan

Without knowing anything else about how you have it configured my first thing that comes to mind is overheating. Do you have them in a cabinet? is it well vented?

Message 3 of 3