PLease Help - Poly Microphone IP Adapter

Kaleb Tirman
Occasional Visitor

PLease Help - Poly Microphone IP Adapter

Hello, I have a Poly Microphone IP adapter that will not sync with our G7500 system. When it was first plugged into the system it was recognized. Once i plugged in the microphones, the system wanted to install a new update to the G7500 and the adapter. The update for the G7500 completed successfully. The update for the Adapter got to 99% which took it about an HR to get there, then gave me a updated timed out error. After that the Adapter would never sync again. The other weird part was plugging the adapter into the first port stopped working. You would get no lights. If i plugged in the mic that came with the G7500, the port would work. I could plug the adapter into port 2 & 3 and you would get lights but the system would never see or sync with the adapter. Please help. We have looked all over the world for another one of these with 0 luck. 

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Polycom Employee & Community Manager

Re: PLease Help - Poly Microphone IP Adapter

Hello @Kaleb Tirman ,


Welcome to the Poly Community.


Have you tried to restore it as shown >here< ?


If not please call or contact Poly support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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