Re: Advice for the hearing impaired

jenfsnyder · ‎06-05-2017

I have two hearing impaired users who were just issued VVX410s. In looking at the specs for this model, the handset is supposed to be hearing aid compatible, however the users report they are having difficulty hearing conversations. Both users are in a factory setting with background noise. They are asking for a handset with built in volume controls. I have two questions for Polycom:

1. Is there a way to optimize the built in hearing aid/coil?

2. is there a Polycom compatible handset that we could order that has built in volume control?

Thanks!

SteffenBaierUK · ‎06-05-2017

Hello jenfsnyder,

welcome to the Polycom Community.

All Polycom handsets are Hearing Aid Compatible (HAC) and have telecoils that magnetically couple to most forms of wearable hearing aids per FCC section 508 (compliant to ADA Section 508 Recommendations: Subpart B 1194.23).

More details can be found => here <=

I am not aware that we manufacture or sell any other handsets and the phone itself can adjust the volume.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

AdrianAMS · ‎09-07-2020

I have a ploycom phone and use hearing aids.

My phone line seems very quiet despite having call volume on the maxium setting

GeorgeM · ‎11-23-2022

Hi Steffen

The link above no longer works and we have a hearing-impaired customer asking about this. Are you able to link to the updated documentation please?

Thanks

George

SteffenBaierUK · ‎11-23-2022

Hello @GeorgeM

I updated the link and attached the document to the reply.

Best Regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

GeorgeM · ‎11-23-2022

Many thanks, I'd actually found that document after posting.

I was wondering if you could clarify something, we can see that the VVX 600 appears to be included in the list of devices that are HAC supported. I can't see anything that suggests it is a configurable option. Is this correct, and if so, is it the case that the unit should just work with compatible hearing aids "out of the box"?

Thanks again

George

SteffenBaierUK · ‎11-23-2022

Hello @GeorgeM

yes, that is my understanding.

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections