Handset 2010

Occasional Visitor

Handset 2010



I just got 10 new 2010 hanset, connected to IP6000 server-with base station

the audio volume is weak and the up arrow key as no effect.

It seems that the up arrow key is not working or working erratically.  As for example trying to adjust the ring level, one must push many many time on the up arrow  before seeing the ring level going one step up. The down key response immediately without any problem.  This occur on the first 6 handset I installed ( 4 not yet tested) .


Notice also that the audio quality is perfect with a 4020 handset.


is there any new firmware for 2010 or is it a hardware problem?



thnks for help


Jacques Debouche





Message 1 of 6
Polycom Employee

Re: Handset 2010

Hi Jacques Debouche


The 2010 handset can't be firmware updated, if you have received handsets with poor audio or defect keys, 

you have to RMA the handsets, the RMA procedure is found on our Partner portal




Kirk Service

Message 2 of 6
Frequent Visitor

Re: Handset 2010

I have exactly the same problem as JDB. The buttons to increase of decrease the volume are not working. I never see a volume bar in the display and people are complaining about the fact they can't hear the other people loud and clear.

Message 3 of 6
Occasional Visitor

Re: Handset 2010

I experience the same issue, and have difficulty hearing people on the other end.  Any thoughts are greatly appreciated.

Message 4 of 6
Polycom Employee & Community Manager

Re: Handset 2010

Hello all,


as suggested by Max from DECT Support please contact your Reseller and/or Polycom support.


Best Regards


Steffen Baier


Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 6
Frequent Advisor

Re: Handset 2010

Same here.... No Indicator, but volume ajusts from NoVolume to ReallyLowVolume :smileysad: I don't think, this is hardware failure, just 2010 is totally failure...

Message 6 of 6