I have a Savi 8210 that I use with Teams predominantly, as well as phone. But 98% of usage is with Teams. My colleagues keep complaining that my audio is low, or when I speak loudly intentionally the mic is cutting in and out. I don't have any issues with hearing conversations on the headset. So it seems somehow related to the microphone. It's annoying enough that my colleagues want me to just get a new headset.
Any suggestions on how to troubleshoot this?
OS - Win 10 21H1
Microsoft Teams Version 1.4.00.32771 (64-bit)
Plantronics Hub 3.24.0 Build 35631
|Serial #||S/N184TE6 (Base)|
|Build Code||M/C919BA1 (Base)|
Welcome to Poly Community.
This needs to be investigated and suggest you to log a ticket for this.
Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.
Please raise a ticket with Poly Technical Support.
You will need to provide the following:
• Provide HUB/Lens verbose logs (if issue is easily reproducible or requested) & its version in use
• Video of issue if possible as it will help visualize the issue.
• Provide screenshots related to issue or error messages.
• Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.
• Operating System in use.
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