Hello @GregM,
Welcome to Poly Community.
This needs to be investigated and suggest you to log a ticket for this.
Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee.
Please raise a ticket with Poly Technical Support.
You will need to provide the following:
• Provide HUB/Lens verbose logs (if issue is easily reproducible or requested) & its version in use
• Video of issue if possible as it will help visualize the issue.
• Provide screenshots related to issue or error messages.
• Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.
• Operating System in use.
Please ensure you always check the FAQ's.
Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution".
This forum reply, or post is based upon my personal experience and does not reflect the opinion or view of my employer. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
