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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Have been using my W8200B for over a year with Teams, have used it for 1000s of meetings.  Yesterday, it just stopped working.  When I try to select Plantronics headset it does not work, it also causes my wired USB keyboard & mouse to stop working, have to disconnect the and plug into another USB port to get them back. Checked with Poly Lens, says everything is up to date.  Not sure why the headset would affect mouse & keyboard unless there is a USB issue with my headset.

 

Any suggestions here appreciated, spent quite a bit of time updating every USB device driver, issue still there.

 

Software Version:
3888
Serial Number:
S/N1C5FH8
PID:
0xAC29
Software Components:
View 5 components

 

Bluetooth: Version 0306
Headset: Version 3855
PIC: Version 0315
Tuning: Version 3039
USB: Version 3888
1 REPLY 1
HP Recommended

Hello @ab521 ,

 

Welcome to the Poly Community.

 

I would suggest to contact our support organization.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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