Re: Savi 8200 no longer works with Teams

ab521 · ‎09-02-2022

Have been using my W8200B for over a year with Teams, have used it for 1000s of meetings. Yesterday, it just stopped working. When I try to select Plantronics headset it does not work, it also causes my wired USB keyboard & mouse to stop working, have to disconnect the and plug into another USB port to get them back. Checked with Poly Lens, says everything is up to date. Not sure why the headset would affect mouse & keyboard unless there is a USB issue with my headset.

Any suggestions here appreciated, spent quite a bit of time updating every USB device driver, issue still there.

Software Version:

3888

Serial Number:

S/N1C5FH8

PID:

0xAC29

Software Components:

View 5 components

Bluetooth:	Version	0306
Headset:	Version	3855
PIC:	Version	0315
Tuning:	Version	3039
USB:	Version	3888

SteffenBaierUK · ‎09-03-2022

Hello @ab521 ,

Welcome to the Poly Community.

I would suggest to contact our support organization.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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