Savi 8200 no longer works with Teams

Occasional Visitor

Savi 8200 no longer works with Teams

Have been using my W8200B for over a year with Teams, have used it for 1000s of meetings.  Yesterday, it just stopped working.  When I try to select Plantronics headset it does not work, it also causes my wired USB keyboard & mouse to stop working, have to disconnect the and plug into another USB port to get them back. Checked with Poly Lens, says everything is up to date.  Not sure why the headset would affect mouse & keyboard unless there is a USB issue with my headset.


Any suggestions here appreciated, spent quite a bit of time updating every USB device driver, issue still there.


Software Version:
Serial Number:
Software Components:
View 5 components


Bluetooth: Version 0306
Headset: Version 3855
PIC: Version 0315
Tuning: Version 3039
USB: Version 3888
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Polycom Employee & Community Manager

Re: Savi 8200 no longer works with Teams

Hello @ab521 ,


Welcome to the Poly Community.


I would suggest to contact our support organization.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier



If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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