Savi 8200 Office Series - Firmware Upgrade Issues to ac29 v.3888.3855.3039

[Anonymous]

Hi guys

Firmware version v.3888 on Savi 8200.

Plantronics Hub prompts for a firmware update to ac29|3888.3855.3039

The firmware update downloads and completes after a few minutes and then its back to where it was.

I've tried reinstalling the hub software, reinstalling the headset to no avail. 

Is there an alternative way to get the firmware updated?

I see in the logs it claims i'm running on earlier firmware still. But the hub shows i'm on the same version as the upgrade.

Logs show:

2022-12-22 11:07:50 fwuAPI 4.20.6.2 (vl=0)

11:07:50.279: 5 02 ----------------------------------------------
11:07:50.280: 5 02 setFile: 'C:\Users\dcvan\AppData\Local\Temp\PlantronicsHub\zo9bqud8jwf5c1pkvylietg37a4n2x6mshr0\PIC-Seirenes-v03.15-1905291529.fwu'
11:07:50.284: 5 04 *** dfuStopWatch: start 'DFUstart', duration[1-13] = 0 sec
11:07:50.286: 5 13 API_FWU_ENABLE_CFM [4f01] Status=0=RSS_SUCCESS
11:07:50.287: 5 13 FPMI_VERSIONS[28] [ac29] base: fpFW=fdff.fdff BT=0306.0000 AUX=0315.ff01
11:07:50.287: 5 13 FPMI_VERSIONS headset: ppFW=3855.0004 AT=3039.ffff VP=0100.0409
11:07:50.434: 5 13 (0) FILE/lo: DeviceId=D9A00A1 Start=300000 Size=11000: LD=19.05.29.15.29 : PIC-Seirenes-v03.15-1905291529.fwu
11:07:50.434: 5 13 (0) DEVICE/lo: deviceId=D9A00A1 start=40000 size=1F0000: ld=22.05.11.10.56
11:07:50.434: 5 11 Status(0) Main 2=DCS_NO_FILES_MATCHING
11:07:50.440: 5 13 API_FWU_UPDATE_CFM [4f04] DeviceNr=0 Status=0=RSS_SUCCESS
11:07:50.442: 5 13 (0) FILE/lo: DeviceId=D9A00A1 Start=300000 Size=11000: LD=19.05.29.15.29 : PIC-Seirenes-v03.15-1905291529.fwu
11:07:50.442: 5 13 (0) DEVICE/lo: deviceId=D9A00A1 start=300000 size=11000: ld=19.05.29.15.29
11:07:50.442: 5 11 Status(0) Aux 0=DCS_UP_TO_DATE
11:07:50.442: 5 04 *** dfuStopWatch: start 'UpToDate', duration[9-1] = 0 sec
11:07:50.442: 5 04 *** dfuStopWatch: start 'DFUend', duration[12-9] = 0 sec
11:07:50.442: 5 04 *** DFU durations overall=0 init=0 eras=0 chk=0 w=0, ver=0 flsh=0 val=0 up2d=1 restart=0
11:07:50.447: 5 13 API_FWU_UPDATE_CFM [4f04] DeviceNr=0 Status=0=RSS_SUCCESS
11:07:50.488: 5 04 *** dfuStopWatch: start '<unknownDFUts>', duration[13-12] = 0 sec