Hi, I just bought a new SAVI 7310 dect wireless headset. It is connected to a Poly VVX250 desk phone.
In order for my to use the headset, I have to press the "headset" buttons on BOTH the desk phone AND the base of the SAVI. Is this normal operation? My users won't be able to remember to press both buttons....Is there a workaround so that I can use headset by just pressing 1 button? Thank you.
Hello ,
Welcome to the Poly Community.
I would check the VoIP section as this has details on headsets etc.
Please ensure you familiarise yourself with the FAQs listed in my signature for your convenience.
The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
If official support is required please check how to phone or open a case here
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