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Desktop Hub not working in macOS Ventura

Tgoschuetz
Occasional Visitor

Desktop Hub not working in macOS Ventura

macOS Ventura disables the Poly Desktop Hub Software. Will there be an update of the macOS version?

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Desktop Hub not working in macOS Ventura

Hello @Tgoschuetz ,

 

Welcome to the Poly Community.

 

Usually, the release notes of a product state what software is supported. I believe Plantronics Hub is end of development and Poly Lens is the replacement moving forward.

 

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
Tgoschuetz
Occasional Visitor

Re: Desktop Hub not working in macOS Ventura

Hi Steffen,

 

on a first look, Poly Lens does not seem to be the replacement for Desktop as I am just a single user with a DECT Headset. I used the Desktop app for configuration and firmware updates. Lens seems to be targeted towards enterprise environments. I'll get in touch with support.

 

Thanks,

Tom

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Desktop Hub not working in macOS Ventura

Hello @Tgoschuetz ,

 

Poly Lens Desktop can be used by an individual user. In addition, your IT department can use Poly Lens Desktop to ty this to your Poly Lens Cloud account.

 

Best regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4