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- HP Community
- Poly Headsets
- DECT Wireless Headsets
- Desktop Hub Software disables laptop bluetooth mouse and key...

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11-10-2021 11:56 PM
Hello @XJW ,
Welcome to the Poly Community.
This is very unlikely, and not a known issue. HUB is like any other software on your operating system and it has no way to interfere with Bluetooth devices. It specifically looks for Poly headsets via USB connections when you use HUB. Pleas try the basic troubleshooting for Bluetooth accessories as advised by Dell support link:
You can also look for 2nd link below which also suggests some useful tips:
https://www.systweak.com/blogs/how-to-resolve-dell-wireless-keyboard-mouse-not-working-problem/
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Bhupender
11-24-2021 09:11 PM
Hello @XJW,
This needs to be investigated further but it will always be good idea to connect with your PC vendor to see if they can eliminate/identify any PC driver or OS settings to fix the issue. Because it seems like an isolated issue at the moment and we are not aware of any such issues being reported by other users however you are welcome to raise it further.
Troubleshooting or providing support via the community is outside the scope for myself as an Poly employee. Please raise a ticket with Poly Technical Support.
You will need to provide the following:
• Provide HUB verbose logs (if reproducible)
• Video of issue if possible as it will help visualize the issue.
• -Serial number or firmware version of headset/speaker/USB dongle when issue is noticed.
• Softphone version in use.
• Make and model of your PC and its OS version in use.
Best regards
Bhupender

03-17-2022 11:42 AM
i'm very surprised that this is not solved yet or it is a questionmark for the support as "we do not are aware of this"
I tried it to two different desktops, windows 10, one bluetooth dongle. My keyboard and mouse uses the Bluetooth, i installed the hub software and immediately after finished the bluetooth icon disappears from the tray area and nothing is working. I have the Plantronics Voyager 5200 and i'm using along with the bluetooth dongle the dongle that come with the headset in order to get all the features thus need to install the hub software.
You uninstall the software, click finish, NO REBOOT and magically the bluetooth icon appears again and keyboard mouse works. This happens with the
Is there a solution ?
03-24-2022 04:57 AM
Hello @Vassilis
Welcome back to the Poly Community.
As this community is run by volunteers (who may be Poly employees) we are most likely unable to help as we would need to check for more details.
I can only suggest, if you want an official answer, to get this into our official support organisation.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

03-24-2022 05:11 AM
where is the official support Organization link
i tried to navigate through the site and came across some dead links like in help section .
So can you provide the correct link to open an official ticket on this
03-24-2022 07:11 AM
Hello @Vassilis
stating dead links without providing us with info where these were found does not help us, volunteers.
Official support can be requested via phone or web https://www.poly.com/us/en/support
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN