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‎01-30-2023 12:39 PM

HP Recommended

I put in my Savi8200 in Windows USB port and the system does not find the Headset or USB Stick.

I made a windows update yesterday, the same is actualy true on a different laptop.

It worked this morning in the office system.

 

ARE YOU SURE your headset is compitable with the latest windows update?

Please do not tell me to update my USB drivers, my sytem is uptodate according to Windows 10 upddate service. I tried all my USB ports which work fine with any other usb stick.

 

Thanks

 

Regards

 

 

1 REPLY 1

‎02-01-2023 03:41 AM

HP Recommended

Hello @Walter74 ,

 

Welcome to the Poly Community.

 

A few basic details are missing.

 

  • How old is this device aka is this a day one issue or has this happened after days, months or years of usage?
  • What is the exact model, 8200 is the name of the range, the actual device may be an 8210, 8220 or 8245
  • Have you powered this off and back on?
  • Is the USB stick / adapter detected?

The best and quickest way forward is to contact our Support organization as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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