Logo

Pair 2 headsets to 1 desktop

ChrisLGE
Occasional Visitor

Pair 2 headsets to 1 desktop

Hi all,

I am currently using the Poly Voyager 4220 Series headset (the base is the Voyager Base-M CD). I am hoping to find a way to pair 2 of these to 1 desktop. The goal is to have 1 person talk to an external party (a customer) and a 2nd person listen to that conversation, live.

Is this possible?

I have tried to find this answer online but not having much luck.

thanks

Chris

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Pair 2 headsets to 1 desktop

Hello @ChrisLGE ,

 

Welcome to the Poly Community. I can only provide the same answer as >here<


I believe this is a restriction of the OS aka Microsoft and I believe Apple does not allow two connections via Bluetooth or USB.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 4
ChrisLGE
Occasional Visitor

Re: Pair 2 headsets to 1 desktop

That's disappointing, we had an older style Plantronics headset that was able to pair 2 headsets to a base. How does a newer style Plantronics/Poly headset not have this functionality? Is there any work arounds?

What is it about the OS that restricts this from happening?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Pair 2 headsets to 1 desktop

Hello @ChrisLGE ,

 

this is simply a restriction on the used OS. Simply plug two devices into your PC or Mac and select the Audio settings in a client like Microsoft Teams. Now if you try to select the device it will only allow one of the devices.

 

Headsets like the CS540 or the Savi W7xx can be paired with one base.

 

I suggest you contact Poly sales, a Poly reseller or a Headset specialist to avoid disappointment.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 4 of 4