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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all,

I am currently using the Poly Voyager 4220 Series headset (the base is the Voyager Base-M CD). I am hoping to find a way to pair 2 of these to 1 desktop. The goal is to have 1 person talk to an external party (a customer) and a 2nd person listen to that conversation, live.

Is this possible?

I have tried to find this answer online but not having much luck.

thanks

Chris

 

3 REPLIES 3
HP Recommended

Hello @ChrisLGE ,

 

Welcome to the Poly Community. I can only provide the same answer as >here<


I believe this is a restriction of the OS aka Microsoft and I believe Apple does not allow two connections via Bluetooth or USB.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

That's disappointing, we had an older style Plantronics headset that was able to pair 2 headsets to a base. How does a newer style Plantronics/Poly headset not have this functionality? Is there any work arounds?

What is it about the OS that restricts this from happening?

HP Recommended

Hello @ChrisLGE ,

 

this is simply a restriction on the used OS. Simply plug two devices into your PC or Mac and select the Audio settings in a client like Microsoft Teams. Now if you try to select the device it will only allow one of the devices.

 

Headsets like the CS540 or the Savi W7xx can be paired with one base.

 

I suggest you contact Poly sales, a Poly reseller or a Headset specialist to avoid disappointment.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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