I am attempting to use a CA12CD with new CP-8851s that were just installed. We do not need the PTT function, since this will just be to a phone. The CA12CD uses a 6 pin connector with 4 wires, where the CP8851 has a 4 pin connector with 4 wires. I can't find an adapter that Poly makes for this situation. Any ideas?
As per our compatibility guide, CA12CD is not compatible with CISCO 8851 phone and will not work so I am afraid we do not have any official solution to recommend.
Farhan Siddiqui ----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's