• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

I have one RMX1000 with the error status   "the audio board is broken" when I login to the system (as in the image attached)

I can not login to the device

Please help me troubleshooting on

Thanks

Long

3 REPLIES 3
HP Recommended

Hello Long,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

Please also include details if this is a new installation or if this has suddenly started.

 

Have you contacted your Polycom reseller yet ?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dear Ads

1. I used to Hyper terminal sofware to reset factory defaut my RMX 1000

2. When i was doing step 4: ( page 2 -5 guide RMX 1000 )

 

The Product Activation dialog box is displayed. Fill in the activation key
obtained in Obtaining Product Activation Key in the Activation Key box,
and then click the Save button. Click the Close button.

 

i saved and This device restared, i login again to continue install. But my device notify " The audio broad is broken"

 

You can see file attaches

 

hoping to get reply

 

Thank you

HP Recommended

The "audio board is broken" message means exactly what it says. If the system is still under a service agreement you will need to open a service request with your regional Polycom Support Center and get the system replaced.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.