Recording Messages & Message File Format

[robertgardner]

I would like to record a few messages that get played during out video conferences on the RMX2000.

They are for:

1. Entry Queue IVR Service - General Welcome Message

2. Entry Queue IVR Service - Request Conference ID

3. Entry Queue IVR Service - Retry Conference ID

etc.

What is the best tool to use to record these messages?

What format should they be in?

[simons]

Robert,

To record audio messages, use any sound recording utility available in your computer or record them professionally in a recording studio. Make sure that recorded message can be saved as a Wave file (*.wav format) and that the recorded format settings are as defined in steps 4 and 5 on page

15-29. The files are converted into the RMX internal format during the upload process.

See the section  - Creating Audio Prompts and Video Slides in the following link:

RMX Administrators Guide

S.

[robertgardner]

We have recently upgraded all our PCs in the office to Windows 7 from WIndows XP.

Windows XP comes with Sound Recorder utility that allows you to create and save wav files. But in Windows 7 the Sound Recorder only allows you to save it as a WMA file. (stupid Microsoft).

Does anyone know of a free utility that can be used to record wav files on a Windows 7 PC?

[robertgardner · Accepted solution]

I've discovered that if you copy the sndrec32.exe from Windows XP c:\windows\system32 folder to the Windows 7 machine, it works fine.

So I now now record WAV files again.