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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

we are about to build up our polycom infrastructure. In the first phase we installed the DMA, Collaboration Server, Content Connect Server and the Resource Manager. We got everything running and startet first tests. Unfortunately our RPRM lost it's license and I am not able to Upload it again. We can only use offline Mode. I checked the license file several times, System Identifier and everything seems to be o.k. Once I press Update I see that the file is uploaded but I get an error "License Offline Avtivation failed. In the Network Devise Section I can see all instances checked and green. The RMX is integrated with the RPRM but the DMA lost it's service integration as well, even so it shows up.

Anyone there with a  hint how to trouble shooting this issue?

RPRM: 10.8.0_6

DMA: 10.0.0.6

RMX: 8.9.0

 

BR Reiner

 

5 REPLIES 5
HP Recommended

Hello @Reiner Vogt 

 

the quickest way to get this resolved is to call into support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

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HP Recommended

Did you re-download the offline key from Flexera or are you using a previously saved copy?

 

HP Recommended

Hi,

yes I reloaded the Offline Key. And it's not taking the license.

BR

Reiner

 

HP Recommended

Have you verified that your subscription in flexera hasn't expired?

HP Recommended

Have you maintained your licensing entitlements with Polycom?

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