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RMX4000 : unable to make PSTN call

SOLVED
SHAILESH
Frequent Advisor

RMX4000 : unable to make PSTN call

Community Team,

Greeting for the day !!!

i have a RMX4000 and on that there is PRI line termnating too. I am able to make the ISDN calls sucessfully but when i am dialling oin the PSTN its not connecting and showing error as no net connection whereas my PSTN is working same.

 

Need help to  understand and resolve the issue.

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
hjuliao
Polycom Employee

Re: RMX4000 : unable to make PSTN call

Hello,

 

Do you have resources assigned for voice calls? Go into setup >> Video/Voice port configurator and make sure that some of the ports are assigned to audio.

 

Regards,

 

 

View solution in original post

Message 2 of 4
3 REPLIES 3
hjuliao
Polycom Employee

Re: RMX4000 : unable to make PSTN call

Hello,

 

Do you have resources assigned for voice calls? Go into setup >> Video/Voice port configurator and make sure that some of the ports are assigned to audio.

 

Regards,

 

 

Message 2 of 4
SHAILESH
Frequent Advisor

Re: RMX4000 : unable to make PSTN call

Thanks dear its working fine now..cheers!!!!!!!!!!!!!

Message 3 of 4
YashPal
Valued Contributor

Re: RMX4000 : unable to make PSTN call

you can do it to without assian a voice port over the same.

 

Regards

 

Yashpal

BR
Yash
Message 4 of 4