Solved: Re: RMX issue in windows 8

ali4yaqubi · ‎01-17-2016

This is my New RMX 4000, RMX Version is 8.6.3.6

I can install it on Windows 7 and working normal but I am not able to install it on windows 8, So please see the attach number 1

Then I am clicking on Download and install this feature then please see the attache number 2 (Note: also if click on Skip this installation then that is skipping)

Although I have full access to the internet but again I see this errors and this prevent me from installing the RMX manager to my computer (Windows8).

SteffenBaierUK · ‎01-27-2016

Hello ali4yaqubi,

these errors are clearly Microsoft errors so you should contact Microsoft directly or try one of their forums.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎01-17-2016

Hello ali4yaqubi,

welcome back to the Polycom Community.

The errors you are seeing:

are both caused by the Operating system so checking via a Microsoft community may bring you more success.

The RMX has been tested against Windows 8 using IE9 and IE10 so it should be compatible.

You may want to consult page 77 and onwards for more details within the RMX 8.3.6 Release notes => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

Daryoush-Taheri · ‎01-20-2016

Dear Ali,

you can download .NET Framework 3.5 separetly from msn.com site, install and rerun RMX Manager installer.

Good luck

ali4yaqubi · ‎01-27-2016

Dear Daryoush,

Thanks for replying, i have tried to download it from MSN but during the installation i have receiving the above errors.

Thanks,

Ali Yaqubi

SteffenBaierUK · ‎01-27-2016

Hello ali4yaqubi,

these errors are clearly Microsoft errors so you should contact Microsoft directly or try one of their forums.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

ali4yaqubi · ‎01-27-2016

Hello Steffen,

Thank you very much now my problem has been solved and Yes it was Microsoft Problem/Issue on Windows8 !

FYI, I have upgraded my windows 8 to windows 10 and now i am able to instal RMX Manager and i have installed successfully and now it is working normal.

Thanks,

Ali Yaqubi

thesparky1 · ‎10-04-2018

Here's what worked for me:

Go into RegEdit and set the HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU folder. DoubleClick on UseWUServer(UseWindowsUpdateServer) and change the value to 0. If the value is already 0 this fix may not work for you. You may need to restart afterwards.

Allowed me to install .net 3.5 Framework like a charm.