Hello YashPal,
there are still some fundamental basic information missing.
- What RMX Model and Software
- What is the Status of the LED's
- Did you attempt to Ping any other of the RMX IP's? (already asked and not answered)
- Can you still use conferences or is the unit completely dead?
All of the above and the previous asked questions should be already partly included when you posted.
Please provide some sufficient information so other members of the community have a chance to troubleshoot the issue for you.
If you require support you should work with your Polycom reseller to raise this with Polycom support directly.
Best Regards
Steffen Baier
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
