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- Re: RMX/RPCS 1800 Confernce "waiting music"
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07-21-2015 06:47 AM
Is there anyway to turn off the music for a while a particpant waits for others to join a meeting room? We are finding the music to be rather annoying. I'm looking for an option to do this in the Conference Profiles of the RMX manager application.
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07-21-2015 09:48 AM
In my classes I teach the student to NOT turn off the music. It is good to help you know that your audio system is working (and turned up).
Turning down is fine as is changing it to something you fine more pleasant.
You change this in the RMX Manager -> Rarely Used -> IVR Services -> Conference IVR Service or Entry Queue IVR Service.
Good Luck,
Gary Miyakawa
07-21-2015 09:48 AM
In my classes I teach the student to NOT turn off the music. It is good to help you know that your audio system is working (and turned up).
Turning down is fine as is changing it to something you fine more pleasant.
You change this in the RMX Manager -> Rarely Used -> IVR Services -> Conference IVR Service or Entry Queue IVR Service.
Good Luck,
Gary Miyakawa
10-10-2016 08:22 AM
But is there a way to not hear the hold music? I'm using a RMX 1500 and want to create a profile without the music, 90% of the people will use a profile with the music but there are some times where the music causes problems.
10-11-2016 01:23 PM
We change ours on a regular basis, different music or announcements for company events and what not but the music causes trouble when bridging video conferences. What happens is someone in the room disconnects when the part they are concerned about is over, then the far end is the only active person in the call and the hold music starts and interrupts.
I'd like to create a profile for VTCs without the music because we do A/V checks before each meeting and like I said the music just interrupts.
10-12-2016 12:20 AM
Hello Garry,
we have Polycom realconnect deployed in our environment. when ever first vtc dials to conference a cascaded link to avmcu is dialed out and another link from css gateway dials in. is there any way i can display a screen to first particepant informing they are the only partcipant who have joined ?
regards
Nilesh
03-03-2017 07:51 AM
Hello Enigma1500,
welcome to the Polycom Community.
If nobody has yet replied or you are seeing a different issue please open a ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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